Refund and Returns Policy

1. Overview
At Motor Care Center, we want you to be completely satisfied with your purchase. If you are not satisfied, this policy outlines how you can return products and receive a refund.

2. Eligibility for Returns
You may return unused and unopened products within 3 days of receiving your order.
Products must be in their original packaging with all tags and labels attached.

3. Non-Returnable Items
Certain items cannot be returned, including:
Used or installed parts
Special order items
Products marked as final sale

4. Return Process
To initiate a return:
Contact our customer service at mcarecenter@hotmail.com to request a return authorization.
Provide your order number and reason for the return.
Once approved, securely package the item and include a copy of the return authorization.

5. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect item shipped).
Original shipping fees are non-refundable.

6. Refunds
Refunds will be processed within 3 days of receiving the returned item.
Refunds will be issued to the original payment method.

7. Exchanges
If you need to exchange a product, please follow the return process and place a new order for the desired item.

8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days of delivery, and we will arrange for a replacement or refund.

9. Contact Us
For questions regarding returns or refunds, please contact us at:
Email: mcarecenter@hotmail.com